Data Security Policy

We know that you rely on us as an important part of your business processes and record keeping. We take our responsibilities to our customers seriously, and the security and reliability of the software, systems and data that make up the FITSTATS application are our top priority.

2048-bit SSL Encryption

All information travelling between your browser and FITSTATS is protected from eavesdroppers with 2048-bit SSL encryption. The lock icon in your browser lets you verify that you aren’t talking to a phishing site impersonating FITSTATS and that your data is secure in transit.

Firewalls

The FITSTATS application – including your data – rests securely behind firewalls.

Financial information security

FITSTATS complies with the Payment Card Industry Data Security Standards, by and accepting payment information via a SSL protected payment page and transmitting it directly to Stripe’s servers via an encrypted connection.

We use Stripe as payment processor and collect payment information using Stripe.js. As a result, we never store any sensitive data (credit card number, etc.) on our server. For more information about Stripes privacy and security features please visit: https://stripe.com/ca/privacy

Physical security

The FITSTATS servers are located in state-of-the-art datacentres, which provide biometric access controls, constant surveillance, redundant power feeds and generators, robust fire suppression, and carefully monitored climate control to protect the servers that store your data and manage your billing.

Datacentre location

Data of our U.S. clients is hosted on a dedicated server managed by Hostdime, Inc, located in Orlando, Florida. Data of our European and other countries’ clients is hosted on a dedicated server managed by OVH Canada, located in Beauharnois, Quebec – Canada. Data is backed up every night at 1AM (EST) on a separate server. Engineers are available 24/7/365 to assist with any issues.

Backups

The data in your FITSTATS account is encrypted and replicated on a daily basis across multiple database servers in two geographic locations to prevent a single failure from causing data loss. Additionally, that data is backed up nightly on a separate secure server location to ensure that, even in the event of a catastrophe like a tornado or flood, your information will be safe and your records can be quickly restored.

Retention of data

We keep backups for the last 2 weeks. We will retain the data you provide for as long as you use the Application and for a reasonable time thereafter. You can however access, modify of delete your data anytime using the Application’s built-in data management tools.

If you have any security concerns or questions feel free to contact us at support[at]fitstatsweb.com.

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